LIFE SYSTEM STUDIO
Terms and Conditions
Last updated: 27th September 2026
These Terms and Conditions apply to programmes, workshops and courses offered under the Life System Studio brand.
1. About us and these terms
1.1 Life System Studio is a trading name used by New World Rites Limited and is not a separate legal entity.
1.2 In these Terms and Conditions, “Life System Studio”, “we”, “us” and “our” refer to New World Rites Limited, a company registered in England and Wales under company number 09848592, whose registered office is at Amity House, 4 Whitchurch Parade, Whitchurch Lane, Edgware, England, HA8 6LR.
1.3 Our contact email for programme enquiries, bookings, cancellations and complaints is studio@lifesystemstudio.com.
1.4 These Terms and Conditions govern bookings made with New World Rites Limited for programmes offered under the Life System Studio brand. They apply to individual and business customers unless we agree otherwise in writing.
1.5 Separate written agreements may apply to bespoke consulting, coaching or corporate engagements. Where a separate agreement is entered into, its terms will take precedence over these Terms and Conditions to the extent of any inconsistency.
1.6 By placing a booking, you confirm that you have read and agree to these Terms and Conditions. If you are booking on behalf of an organisation, you confirm that you have authority to enter into the booking on its behalf.
2. Our programmes
2.1 Life System Studio offers live online courses, longer-term online programmes, online workshops and, from time to time, in-person courses and workshops.
2.2 The specific programme description, dates, times, duration, format, price, location (where applicable) and any programme-specific conditions will be provided on the relevant programme page or in the booking information.
2.3 Programme content may include facilitated discussions, presentations, exercises, journal prompts, meditations, reading references and other learning materials.
2.4 Programmes may be delivered by the principal facilitator, guest facilitators or other suitably appointed contributors. We may use guest facilitators on an ad hoc basis.
2.5 We will use reasonable care and skill in providing the programme as described. We may make reasonable adjustments to programme content, sequence, activities or facilitators where necessary, provided that we do not make a material change to the nature of the programme without addressing it under clause 8.
2.6 Programmes are intended for adults aged 18 or over. By booking, you confirm that you meet this age requirement.
3. Booking and contract formation
3.1 Bookings are made through our website and booking process, including through Squarespace, or through another method we expressly approve.
3.2 You are responsible for ensuring that the information you provide when booking is accurate and complete.
3.3 Your booking becomes binding when payment has been successfully completed and accepted by us. At that point, a contract is formed between you and New World Rites Limited, trading as Life System Studio.
3.4 We will send a booking confirmation to the email address provided at checkout. You should retain the confirmation and these Terms and Conditions for your records.
3.5 We reserve the right to decline a booking or cancel an order before accepting payment where, for example, a programme is full, the booking information is incomplete, or a technical or pricing error has occurred. If we have received payment for a booking that we cannot accept, we will refund the amount paid.
3.6 Please contact studio@lifesystemstudio.com promptly if you believe your booking confirmation contains an error.
4. Programme fees and payment
4.1 The full programme fee is payable at the time of booking. We do not currently offer payment by instalments through the standard online booking process.
4.2 The price and currency payable will be displayed on the relevant programme page and at checkout. We currently accept bookings in pounds sterling (GBP), euros (EUR) and US dollars (USD), where those currencies are offered.
4.3 New World Rites Limited is not currently VAT registered and does not currently charge VAT on its programme fees. If our VAT status changes, we will update our pricing and provide any legally required information.
4.4 You are responsible for any bank charges, currency conversion charges or other fees imposed by your payment provider.
4.5 Payment is processed through the payment facilities made available through our website. We do not intend to receive or store your full payment card details ourselves.
4.6 If a payment is reversed, declined or otherwise fails, we may suspend or cancel the booking until payment is received, subject to any applicable legal requirements.
5. Participant responsibilities
5.1 You are responsible for ensuring that you have access to the equipment, internet connection, software and facilities reasonably required to participate in the programme.
5.2 For online programmes, you should have a suitable internet connection and access to Zoom, Notion or any other platform specified in the programme information.
5.3 We will provide joining instructions and other relevant access information in advance of the programme.
5.4 You are responsible for checking the programme dates, times and time zone, and for ensuring that you can attend the sessions you have booked.
5.5 For in-person programmes, you are responsible for following the joining instructions and any reasonable safety guidance supplied to you.
5.6 You agree to participate respectfully and to treat facilitators and other participants with courtesy, consideration and support.
5.7 You must not engage in harassment, discrimination, threatening conduct, deliberate disruption, or behaviour that materially interferes with other participants' ability to take part.
5.8 We may ask a participant to stop particular conduct, restrict their participation, or remove them from a programme where we reasonably consider this necessary to protect the safety, wellbeing or reasonable interests of others or to maintain the proper delivery of the programme.
5.9 Where removal is necessary because of a participant's serious or repeated misconduct, we may refuse a discretionary refund, subject always to applicable consumer rights and the circumstances of the case.
6. Participant cancellations, transfers and refunds
This clause sets out our discretionary cancellation policy. It does not remove or limit any statutory cancellation rights you may have under applicable consumer law.
6.1 Cancellation by you
If you wish to cancel a booking, you must notify us in writing at studio@lifesystemstudio.com. The date we receive your cancellation notice will determine the applicable discretionary refund period.
For one-day and two-day workshops:
More than 14 days before the scheduled start: a 100% refund of the programme fee.
Between 7 and 14 days before the scheduled start: a 50% refund of the programme fee.
Less than 7 days before the scheduled start: no discretionary refund.
For longer-term courses and programmes:
More than 28 days before the scheduled start: a 100% refund of the programme fee.
Between 14 and 28 days before the scheduled start: a 50% refund of the programme fee.
Less than 14 days before the scheduled start: no discretionary refund.
Where a programme has a different cancellation schedule, this will be clearly stated on the relevant programme page before you book.
6.2 Statutory cancellation rights
The cancellation periods in clause 6.1 are our commercial refund policy and do not override any statutory cancellation rights that apply to your booking.
Where you are a consumer entering into a distance contract, you may have a statutory 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to the nature of the contract and any applicable exceptions.
Where such a right applies, the statutory cancellation period and any applicable refund entitlement will be honoured even if they differ from the discretionary refund periods above.
We will provide any legally required cancellation information and cancellation method as part of the booking process.
6.3 Transfers and substitutions
6.3.1 You may request one transfer of your booking to another eligible programme date or a suitable alternative programme, subject to availability and our agreement.
6.3.2 You may also request to transfer your place to another participant, provided that the replacement participant meets the programme's eligibility requirements and agrees to the applicable terms.
6.3.3 Transfer requests must be made in writing to studio@lifesystemstudio.com before the programme starts.
6.3.4 We will consider transfer requests reasonably and in good faith. We cannot guarantee a transfer where the alternative programme is full, has different eligibility requirements, or would materially alter the booking.
6.3.5 A transfer will normally be permitted once without an administration fee. Any additional fee or material price difference will be agreed with you before the transfer is confirmed.
6.3.6 A transfer does not remove or reduce any statutory cancellation rights that apply to the original booking.
6.4 Non-attendance and missed sessions
6.4.1 We understand that circumstances can prevent participants from attending all or part of a programme.
6.4.2 If you miss a session or part of a programme, you will not normally be entitled to a refund for the missed portion, subject to any statutory rights.
6.4.3 Where available, we will endeavour to provide relevant recordings, slides, journal prompts, reading references or other materials to help you catch up.
6.4.4 We cannot guarantee that every session will be recorded or that a recording will be available for every missed session.
6.4.5 If you arrive late or leave early, you remain responsible for any material covered during your absence.
7. Changes and cancellations by us
7.1 We will use reasonable endeavours to deliver the programme on the dates, at the times and in the format advertised.
7.2 We reserve the right to make reasonable changes to programme content, sequencing, guest facilitators, delivery arrangements or platforms where necessary.
7.3 If we need to make a material change to a programme, we will notify you as soon as reasonably practicable and explain the options available.
7.4 If we cancel a programme before it begins, we will offer you an alternative date or an appropriate alternative programme where available.
7.5 If the alternative date or programme is not suitable for you, you may decline it and receive a full refund of the programme fee paid to us.
7.6 If we postpone a programme, we will notify you of the revised arrangements and offer an alternative date. If the revised date is not suitable, you may decline the alternative and receive a full refund of the programme fee paid.
7.7 If we cancel or materially discontinue a programme after it has begun, we will consider the proportion of the programme that has been delivered and provide an appropriate remedy, which may include a refund of the undelivered portion or an alternative arrangement. This does not affect any statutory rights you may have.
7.8 We are not responsible for incidental expenses you incur in connection with a programme, such as travel, accommodation or other arrangements booked independently, except where liability cannot lawfully be excluded.
8. Technology and service interruptions
8.1 Online programmes may be delivered using third-party platforms, including Zoom and Notion.
8.2 We will take reasonable steps to ensure that access instructions and programme materials are provided correctly and that the platforms are suitable for the intended delivery.
8.3 We cannot guarantee that third-party platforms, internet services or participants' own equipment will operate without interruption or error.
8.4 If a technical problem on our side materially prevents delivery of a session, we will use reasonable endeavours to restore access, reschedule the affected session, provide an appropriate recording or offer another reasonable solution.
8.5 If we are unable to provide a substantial part of the programme because of a technical failure within our reasonable control, we will consider an appropriate remedy, including a refund for the undelivered portion where appropriate.
8.6 You remain responsible for your own internet connection, devices and software. We are not responsible for interruptions caused by your own equipment or connection, subject to applicable law.
9. Programme materials and intellectual property
9.1 All intellectual property rights in the programme content and materials supplied by us or on our behalf remain with their respective owners.
9.2 These materials may include presentations, slides, frameworks, methodologies, journal prompts, meditations, reading references, workbooks, recordings and other learning resources.
9.3 Subject to these Terms and Conditions, we grant you a personal, non-exclusive, non-transferable licence to use the materials supplied to you for your own learning and personal or internal professional development.
9.4 You must not, without our prior written permission:
a. copy, reproduce, distribute, publish, sell, licence or commercially exploit programme materials;
b. share access credentials or recordings with people who have not been authorised to access them;
c. record, photograph, screenshot or otherwise reproduce a session where recording or reproduction has not been authorised;
d. use programme materials to create or deliver a competing course, workshop or commercial training product; or
e. remove copyright notices or other ownership information.
9.5 Nothing in these Terms transfers ownership of our intellectual property or gives you a right to use our brand, name, logo or materials commercially.
9.6 You retain ownership of original materials and contributions you create independently, subject to any third-party rights and the confidentiality provisions in these Terms.
9.7 If you believe that material shared during a programme infringes your intellectual property rights, please contact us at studio@lifesystemstudio.com.
10. Recordings and participant contributions
10.1 Some programmes may include recorded sessions. Whether a programme will be recorded will be stated in the programme information or communicated to participants before recording begins.
10.2 Where a session is to be recorded, we will explain the intended purpose of the recording, who will have access to it, and any relevant retention or access arrangements.
10.3 We will take reasonable steps to ensure that participants are informed before recording begins and that appropriate permissions or other lawful arrangements are in place.
10.4 Where appropriate, participants may be asked to keep their cameras and microphones switched off or to participate in a non-recorded part of the session.
10.5 Participants must not record, distribute or publish any part of a session, or another participant's contribution, without the necessary permission.
10.6 We will handle recordings and identifiable participant contributions in accordance with our Privacy Notice and applicable data protection law.
11. Confidentiality and group participation
11.1 We recognise that participants may share personal experiences, reflections, business information or other sensitive material during a programme.
11.2 We will treat confidential information shared with us during a programme with reasonable care and will not knowingly disclose it except as necessary to deliver the programme, with permission, or where disclosure is required or permitted by law.
11.3 Participants are expected to respect the confidentiality of other participants and must not disclose, reproduce, publish or use another participant's personal or commercially sensitive contributions without their permission.
11.4 Participants must not share identifying details, screenshots, recordings or private group discussions outside the programme without the relevant person's consent.
11.5 Confidentiality cannot be guaranteed absolutely in a group setting, because other participants are independent individuals and are not under our direct control. We will make reasonable efforts to establish and maintain appropriate expectations of confidentiality.
11.6 Nothing in this clause prevents a person from making a disclosure required by law, reporting a serious safeguarding or safety concern, or exercising a legal right.
12. Wellbeing and nature of the programmes
12.1 Our programmes are designed for learning, reflection, personal development and professional development.
12.2 Participation is voluntary. You are responsible for deciding whether to take part in any exercise, discussion, meditation or activity and may choose not to participate in a particular activity.
12.3 You should use your own judgement about your wellbeing and seek appropriate professional support where necessary.
12.4 Unless expressly stated in the programme description or a separate written agreement, our programmes do not provide medical, psychological, legal, financial or other regulated professional advice, diagnosis or treatment.
12.5 We do not guarantee any particular personal, professional, organisational or financial outcome from participation.
12.6 If an in-person programme involves specific physical activities or risks, any additional safety information and participation requirements will be provided in the programme-specific information.
13. Data protection and privacy
13.1 We collect and use personal information in connection with bookings, programme delivery, customer support, payment administration and our legal obligations.
13.2 Our Privacy Notice explains how we collect, use, store and share personal information, the lawful bases on which we process it, the retention periods we apply, and the rights available to individuals.
13.3 Our Privacy Notice forms part of the information provided to you when booking, but it is not itself a contractual restriction on your statutory data protection rights.
13.4 Please read the Privacy Notice on our website before booking.
14. Complaints
14.1 If you have a concern or complaint about a programme, please raise it with the facilitator or contact studio@lifesystemstudio.com as soon as reasonably practicable.
14.2 We will endeavour to acknowledge your complaint promptly and investigate it fairly.
14.3 We aim to respond substantively within 28 days. If the matter requires longer, we will let you know and provide an indication of when you can expect a response.
14.4 This complaints procedure does not affect your statutory rights or any right to bring a claim before a competent court.
15. Force majeure
15.1 We will not be responsible for a delay or failure to perform an obligation to the extent that it is caused by circumstances beyond our reasonable control.
15.2 Such circumstances may include natural disasters, severe weather affecting an in-person event, serious illness or incapacity of a key facilitator, governmental action, widespread internet or telecommunications outages, civil emergencies, industrial action, or significant third-party platform failures.
15.3 Where such circumstances affect a programme, we will notify affected participants as soon as reasonably practicable and consider whether the programme can be rescheduled or delivered through an alternative arrangement.
15.4 If we cancel or postpone a programme in these circumstances, the remedies set out in clause 7 will apply, subject to applicable law.
15.5 Nothing in this clause excludes or limits any right to a refund or other remedy that cannot lawfully be excluded.
16. Liability
16.1 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.
16.2 Where you are a consumer, we will perform our services with reasonable care and skill and nothing in these Terms and Conditions affects your statutory rights under applicable consumer law.
16.3 Subject to clauses 16.1 and 16.2, we will not be liable for loss or damage arising from:
a. your failure to follow reasonable programme instructions;
b. your failure to maintain suitable equipment, software or internet access;
c. your independent use of programme materials beyond the permitted licence;
d. the acts or omissions of third-party platforms or service providers, except to the extent that we are legally responsible for them; or
e. events or circumstances beyond our reasonable control.
16.4 We will not be liable for indirect or consequential loss, or for loss of profit, business opportunity, anticipated savings or goodwill, to the extent permitted by law.
16.5 If you book on behalf of a business, and subject to clauses 16.1 and 16.2, our total aggregate liability arising out of or in connection with the relevant booking will not exceed the total fees paid or payable by that business for the programme giving rise to the claim.
16.6 The limitations in this clause apply only to the extent permitted by applicable law and will not apply where they would be unfair or unenforceable under consumer law.
16.7 We maintain appropriate insurance for our activities, including professional indemnity and public liability insurance.
17. Website information and availability
17.1 We take reasonable care to ensure that programme descriptions, dates, prices and other information on our website are accurate when published.
17.2 We may update programme information from time to time. Any material changes affecting an existing booking will be dealt with under these Terms and Conditions and applicable law.
17.3 Website content is provided for general information and should not be relied upon as a substitute for the specific programme information supplied at booking.
18. General provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent possible.
18.2 If we do not enforce a provision immediately, this does not mean that we waive our right to enforce it later.
18.3 We may update these Terms and Conditions from time to time. The version applicable to your booking will normally be the version in force when your booking is accepted, unless a change is required by law or agreed with you.
18.4 You may not transfer your contractual rights or obligations without our prior agreement, except as expressly permitted under the transfer provisions in clause 6.
18.5 These Terms and Conditions, together with the programme information and any applicable separate written agreement, set out the terms governing your booking.
19. Governing law and jurisdiction
19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them will be governed by the law of England and Wales.
19.2 The courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have to bring proceedings in another jurisdiction under applicable consumer law.
Contact
New World Rites Limited, trading as Life System Studio
Company number: 09848592
Registered office: Amity House, 4 Whitchurch Parade, Whitchurch Lane, Edgware, England, HA8 6LR
Email: studio@lifesystemstudio.com